TERMS AND CONDITIONS OF SALE

NOTE: Additional terms may be included in your order document or specific agreement.

GENERAL TERMS:

  1. Order of Precedence: The terms and conditions contained in any accepted order or specific agreement shall take precedence over these general terms and conditions where there is a conflict. Where no specific terms are defined in the order, these general terms and conditions shall apply in full.
  2. Standard Terms Waiver: The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  3. Payment Terms: Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Harrison Consulting, LLC reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Harrison Consulting, LLC will be authorized to suspend any provision of services without prior warning in the event of late payment.
  4. Late Payment Recovery: If a payment is still outstanding more than sixty (60) days after the due payment date, Harrison Consulting, LLC reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  5. Pre-paid Hours: Pre-paid packs of Hours expire 12 months from the signing date, excluding monthly subscription services which are governed by the Subscription Services Terms.
  6. Withholding Tax: Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Harrison Consulting, LLC become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Harrison Consulting, LLC in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  7. Service Performance: Harrison Consulting, LLC undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Harrison Consulting, LLC cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  8. Claims Process: In order for it to be admissible, Harrison Consulting, LLC must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
  9. Governing Law: All our contractual relations will be governed exclusively by United States law.

ON-SITE MEETING BOOKING TERMS:

These terms govern all local on-site visits booked through the appointments calendar. Any modifications to these terms must be explicitly agreed upon in writing prior to the scheduled visit:


  1. Booking Fee: A booking fee applies to cover local travel expenses and on-site time. For clients with an active pre-paid pack of hours, the total duration of the on-site visit will not be double-billed, though non-billable timesheet entries will be made for reconciliation and analytics purposes.
  2. Extended On-Site Visits: If the total time on-site exceeds one and a half hours, Harrison Consulting, LLC reserves the right to invoice for the additional time at the current non-discounted hourly rate, billed in quarter-hour increments.
  3. Availability: On-site visits are available upon request only for local customers within approximately 30 miles of Elkhart, Indiana. These visits may include coordination, training, device installation, or other on-site services.
  4. Cancellation: Clients may cancel within 12 hours of the event for a full refund of the amount paid. If Harrison Consulting, LLC is unable to attend the meeting, the client may request a refund.

SUBSCRIPTION SERVICES TERMS:

These terms govern all subscription services provided by Harrison Consulting, LLC except where specifically modified by the terms contained in an accepted order or specific agreement. The following general conditions apply unless otherwise specified:

  1. Hours and Billing: Monthly subscription packages provide a set allocation of service hours per billing cycle. The billing cycle begins on the agreement signing date and renews on that date each month. Hours are available during the current billing cycle and expire at the end of each cycle. Unused hours do not carry forward to subsequent billing cycles. Where applicable and specified in the service agreement, additional hours may be available up to a defined maximum at the prevailing overage rate.
  2. Payment Terms: Monthly subscription fees are billed in advance and due before the start of each billing cycle. The subscription automatically renews each month on the original signing date unless terminated. Service may be suspended for non-payment or late payment of fees. Unpaid subscriptions will be automatically closed 15 days after the due date.
  3. Termination: The subscription runs month-to-month with no long-term commitment required. Customers may terminate their subscription at any time through their online account portal, which will prevent further renewal while maintaining access to any prepaid hours through the end of the current billing cycle. Harrison Consulting, LLC reserves the right to terminate service with 7 days written notice. Upon any form of termination, any overage charges must be paid in full.

INTELLECTUAL PROPERTY AND CONFIDENTIALITY:

The following terms govern all intellectual property rights and confidentiality obligations between Harrison Consulting, LLC and the Client. These terms are fundamental to our service agreement and cannot be waived without explicit written consent:


  1. Work Product Ownership: All copyrightable works, ideas, discoveries, inventions, patents, products, or other project details (collectively the "Work Product") developed in whole or in part by Harrison Consulting, LLC or in connection with prepaid services will be the exclusive property of the Client.
  2. Confidentiality: Information shared by the Client to Harrison Consulting, LLC in connection with the services shall be kept strictly confidential and restricted from third parties. All project details, source code, IP addresses, and other Client information shall be maintained with the utmost confidentiality and privacy.
  3. Source Code Ownership: The Client receives complete ownership of source code for work developed from scratch. In cases where custom add-ons or pre-existing tools are utilized as part of the service, ownership of these specific components cannot be completely transferred.
  4. Third-Party Work: All work conducted with third parties is governed by Non-Disclosure Agreements (NDAs) that ensure consistency with these ownership and confidentiality terms.